Returns and Shipping

Return Policies

Returns

Product:  30 days in unused condition, the product must also have complete, and intact, packaging.

                  Products returned lost or destroyed packaging may incur a restocking fee.

                  Some special order items may also incur a restocking fee.

                 *Exception to Bontrager products.  Bontrager products can be returned within 30 days in used condition and without packaging as per their 30-day                                        unconditional guarantee 

Bikes:  Bikes can be returned within 30 days of the purchase date.  They must be in unused condition and show no signs of wear.  If upon inspection the bike                                 looks used the return will be refused.

Returns - BC E-Bike Rebate Program

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.